How long does customer service take to reply?
Generally, we answer as quickly as we can but opening hours are Monday-Friday 9am-5pm and expected response time is 24-48 hours. To contact customer services please email firstname.lastname@example.org with your order reference number eg #0026 and the email you ordered with.
I ordered next day delivery on a weekend – when should I expect my package?
If you order next day delivery on a weekend you should expect your parcel 24 hours from Monday as there is no post on Sundays. This service is available to the UK only.
How do I return an item?
Please review our returns policy. All return items should be sent, with a covering note including your name and order number, to the following address:
2 Doddinghurst Stores, Church Lane, Doddinghurst, CM15 0NG
What time do I need to order for next day delivery?
You must make your order before 3pm to get next day delivery. The postal service does not deliver on Sundays.